Head Of Business Development and Client Success
We are a full stack Design and Digital agency scaling brands digitally with Breakthrough Creatives, Performance data driven media buying, Impactful Experience lead technology development across every step of the funnel. As cliché as it may sound, we are one of those start-ups that began from the bedroom of the founders and grew to a team of 80+ members across Colombo and Singapore. This growth is a testimony to the profitable growth our digital marketing and technology development initiatives has had on our clients over the past decade and the culture of growth we have built for our teams at Digibrush.
We are on the lookout for an Associate Creative Director with a proven track record of strategic English creative writing.
The purpose of this role is to generate ideas that considers the overall look-and-feel of the client’s requirements and masterfully executes them with the assistance of our team. We are on the lookout for someone who is knowledgeable with integrated creative solutions and experiences. The chosen candidate has the option to work both independently or as part of a creative team.
If you have over 5+ years of executing masterful work that breaks through the clutter, can conjure content that is deeply rooted with local insights and changes customer behavior & perception, then you are who we are looking for!
Roles and Responsibilities:
- New Customer Acquisition:
- Develop and implement strategies to identify and target potential clients in line with the company’s business objectives.
- Lead the business development, prospecting, pitching, and closing new business opportunities.
- Build and nurture relationships with key decision-makers and stakeholders to generate new leads and partnerships.
- Collaborate with marketing teams to optimize lead generation activities, including campaigns, events, and networking opportunities.
- Monitor industry trends and competitive activities to identify opportunities for market expansion and customer acquisition.
- Revenue Growth:
- Drive revenue growth through effective sales strategies, upselling, and cross-selling initiatives.
- Set revenue targets and develop actionable plans to achieve them, leveraging a combination of new client acquisition and organic growth within existing accounts.
- Develop pricing strategies and negotiate contracts to maximize profitability while ensuring value delivery to clients.
- Analyze sales performance metrics and adjust strategies as needed to meet revenue goals.
- Work closely with finance and operations teams to optimize revenue forecasting and budget allocation.
- Sales Pipeline Management:
- Build and maintain a robust sales pipeline by managing lead generation, qualification, and conversion processes.
- Strategic Partnerships and Alliances:
- Identify and cultivate strategic partnerships and alliances that contribute to new customer acquisition and revenue growth.
- Collaborate with third-party vendors, resellers, and distributors to expand market reach and access new customer segments.
- Negotiate partnership agreements and manage ongoing relationships to drive mutual business objectives.
- Client Relationship Management:
- Oversee client success and satisfaction across all accounts.
- Act as a primary point of contact for key clients, ensuring their needs are met and issues are resolved promptly.
- Collaborate with internal teams to ensure timely delivery of services and solutions.
Requirements
- Minimum of 5 years of progressive experience in business development, sales, or client management roles, with at least 2 years in a senior position.
- Demonstrated success in acquiring new customers, driving revenue growth, and managing client relationships within a B2B environment.
- Deep understanding of the digital/ advertising/ media industry landscape, market trends, and competitive dynamics will be an added advantage.
- Strong leadership skills with the ability to inspire, mentor, and motivate a diverse team of business development and client success professionals.
- Exceptional interpersonal and communication skills, with a focus on building and maintaining long-term relationships with key clients and stakeholders.
- Proven ability to understand client needs, anticipate challenges, and deliver innovative solutions to enhance client satisfaction.
- Solid understanding of sales processes, pipeline management, and revenue forecasting.
- Experience in setting and achieving revenue targets, optimizing pricing strategies, and driving profitable growth.
- Ability to negotiate and manage complex partnership agreements that align with business objectives.