Management
Customer care is no more about hiding behind a receiver and it’s not about a communication between just your customer and your customer care agent. When it comes to digital, the whole word is scanning your conversation and how you respond is how your brand is judged.
- 900 million people use FB Messenger every month
- The number of messages sent to businesses on Facebook has doubled in the past year.
- 2 billion active WhatsApp users
This establishes how critical digital channels are in our customer’s daily life. This is an opportunity for brands to have positive conversations with the customers and create a ripple effect through good digital customer care.
Digibrush, has been assisting brands across multiple industries including Telco, retail and FMCG manage their digital communities and provide customer service functions for upselling, cross-selling and knowledge sharing.
Community Management
Approach
Every brand has a unique personality. It is important that the same personality is visible when engaging with customers through Messenger and other digital channels. We create detailed guidelines, enabling your team or our team of digital community managers to live your brand with every word they type.
Every brand has a unique personality. It is important that the same personality is visible when engaging with customers through Messenger and other digital channels. We create detailed guidelines, enabling your team or our team of digital community managers to live your brand with every word they type.
Every brand has a unique personality. It is important that the same personality is visible when engaging with customers through Messenger and other digital channels. We create detailed guidelines, enabling your team or our team of digital community managers to live your brand with every word they type.
Every brand has a unique personality. It is important that the same personality is visible when engaging with customers through Messenger and other digital channels. We create detailed guidelines, enabling your team or our team of digital community managers to live your brand with every word they type.
Every brand has a unique personality. It is important that the same personality is visible when engaging with customers through Messenger and other digital channels. We create detailed guidelines, enabling your team or our team of digital community managers to live your brand with every word they type.
Every brand has a unique personality. It is important that the same personality is visible when engaging with customers through Messenger and other digital channels. We create detailed guidelines, enabling your team or our team of digital community managers to live your brand with every word they type.
Positive Experiences
6+ social platforms | 12,000 conversations/month | Complaint management | Product recommendations
5+ social platforms | 2,000+ conversations/month | Sentiment management and community education
2+ social platforms | 1500+ conversations/month | Product and Service up-selling
Looking to create customer brand ambassadorship through positive community management?
Client Experiences
Thirukumar Nadarasa
Chief Executive Officer
Hutchison Telecommunications Sri Lanka
Kosala Hewamadduma
Global Marketing Head
Upfield Member of Asia/Africa/Middle East Leadership Team
Leroy Ebert
Chief Growth Officer (CGO)
EFL 3PL Sri Lanka
Amith Gurung
Deputy General Manager
Jubilant FoodWorks Ltd (Dominos)
Shehani Liyanage
Marketing Manager - Upfield Sri Lanka/Maldives
Astra Sri Lanka
Ahamed Ikram
Manager - Operations
Emerald International (Crocodile/Emerald)
Promodh Kahandaliyange
Shopper Activation Lead (APAC)
Fonterra
Thishani Dissanayake
Asst.Vice President/Head of Marketing
Union Bank of Colombo PLC
Ikraam Reyaz
Co-Founder
SFL Tech Limited, Dubai
Ramzeena Morseth Lye
Former Chief Marketing Officer
Hutchison Telecommunications Lanka
Thushan De Alwis
Senior Brand Manager
Perfetti Van Melle Sri Lanka (Center Fruit, Mentos)
Gayan Lakshan Perera
Category Manager
Kitchen & Small Appliances - Singer Sri Lanka PLC